Enterprise Solutions Case Study Oracle R12 Upgrade & multi-year application management support for a global system integrator The client is a Global system integrator with more than 30,000 employees across 100 countries. Hexaware was selected as the partner of choice for managing and supporting Oracle application portfolio using a global delivery model by using the onsite/offshore team of certified Oracle EBS consultants. Key features of the engagement are: Legacy Modernization through 80-country upgrade for 2 global instances Portfolio optimization resulting in license costs reductions Deployed a dynamic & intuitive Knowledge Management system for seamless transition Quick integration of Oracle application management created required business processes while minimizing risks Scalability & performance improvement in a short time span In depth documentation for Oracle application support including customizations