Government & Public Services Case Study Leveraging Unified Communications Model for enabling innovative customer Services A leading Global Visa Management Service firm was looking to support their operational volumes especially during peak business times. The key imperative for the client was to implement a 'SINGLE VENDOR APPROACH' by consolidating outsourced operations thereby cutting costs. Hexaware stepped in as a visionary partner to harmonize the outsourced operations to help our client transition to a unified telephony system and CRM for managing all calls, emails & chats with dynamic reporting capabilities. Key benefits of our approach Deployment of 80+ IVRs in multiple languages utilizing professional voice artistes 30 days faster transition time 300% increase in headcount Achievement of 97% in CSAT score