Leveraging Unified Communications Model for enabling innovative customer Services
Government & Public Services
Case Study

Leveraging Unified Communications Model for enabling innovative customer Services

A leading Global Visa Management Service firm was looking to support their operational volumes especially during peak business times. The key imperative for the client was to implement a 'SINGLE VENDOR APPROACH' by consolidating outsourced operations thereby cutting costs.

Hexaware stepped in as a visionary partner to harmonize the outsourced operations to help our client transition to a unified telephony system and CRM for managing all calls, emails & chats with dynamic reporting capabilities.

Key benefits of our approach

  • Deployment of 80+ IVRs in multiple languages utilizing professional voice artistes
  • 30 days faster transition time
  • 300% increase in headcount
  • Achievement of 97% in CSAT score

Download our case study to learn how Hexaware improved the contact center operations to reduce processing time by 40% for a leading Global Visa Management Service firm.

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