Leveraging AI and Digital Technologies to Establish Compassionate-cognitive Contact Centers in Healthcare 

About this Content 

88% of global pharmaceutical companies and CROs are investing in remote trial monitoring solutions. But virtual trials come with complex costs, quality, and operational requirements. To meet them, clinical research organizations need to adopt new-age digital technologies. 

Digital contact center transformation is the pivot to fast-track virtual clinical trials, and AI brings immense value to contact centers. A few of them are as follows: 

• Smart automation to balance bots and humans 
• Enabling cognitive interactions using RPA 
• Intelligent routing using AI for Tier 2 problems 
• Providing assistance using self-service channels 
• Data analysis to understand, reason, and learn more about your patients 
• Proactive resolution of queries 
• Ensuring personalized levels of support 
• Monitoring KPIs to measure the impact 

It’s time for clinical research organizations to transform and thrive. 

Explore this whitepaper to learn about digital contact centers and how new technologies like AI can help optimize them