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Leveraging AI and digital technologies to establish compassionate-cognitive contact centers in healthcare

Leveraging AI and digital technologies to establish compassionate-cognitive contact centers in healthcare

88% of global pharmaceutical companies and CROs are investing in remote trial monitoring solutions. But virtual trials come with complex costs, quality and operational requirements. To meet them, clinical research organizations need to adopt new-age digital technologies.

Digital contact center transformation is the pivot to fast-track virtual clinical trials and AI brings immense value to contact centers. Few of them are as follows:

  • Smart automation to balance bots and humans
  • Enabling cognitive interactions using RPA
  • Intelligent routing using AI for Tier 2 problems
  • Providing assistance using self-service channels
  • Data analysis to understand, reason and learn more about your patients
  • Proactive resolution of queries
  • Ensuring personalized levels of support
  • Monitoring KPIs to measure the impact

It’s time for clinical research organizations to transform and thrive.

Download this white paper to learn about digital contact centers and how new technologies like AI can help optimize them.

Redefine patient journeys using AI and digital technologies. Read this white paper to know more.

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