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Leading Global Onboard Services Provider Implements Hexaware’s Solutions for Superior Passenger Experience

Leading Global Onboard Services Provider Implements Hexaware’s Solutions for Superior Passenger Experience

The client wanted to enhance the onboard passenger experience and provide transparent, round-the-clock services to end users across the globe. It also wanted to improve and standardize the IT processes of its global and regional units. In an industry which scales requirements up or down in response to changing business scenarios and seasonal spikes, the client wanted a ready-to-scale IT landscape.

Hexaware’s innovative solutions transformed the traditional service desk into a global integrated service hub, aligned with global and regional business needs.

The key features of the solution were:

  • Delivering cataloged services in the form of as- a -Service model
  • Billing based on units consumed, for example, per ticket, per user, and per DB instance
  • Using a multilingual and integrated follow-the-sun model

Download the complete case study to learn how Hexaware helped a leading client’s customers with a different and fascinating onboard experience.

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