Customer Experience Transformation Manufacturing Case Study Leading Air Conditioning Manufacturer Transforms its Sales Operations A leading multinational air conditioner manufacturing company headquartered in Japan wanted to build a common system in Salesforce to address their increasing country-specific sales demands, and to provide a common sales and distribution solution. Hexaware customized a common system in Salesforce and also suggested Salesforce Touch which would enhance the digital experience. Hexaware's well-defined and tested SPEED Methodology and risk free waterfall SDLC (Software Development Life Cycle) benefited the customer in completing the entire implementation engagement in a record time of 3 months. Benefits: Custom reports and dashboards to help in planning and forecasting Flawless integration between sales force and SAP environment which minimized the loss of business information flow from one system to another