Client
The client is a multinational investment bank and financial services company with an advanced IT infrastructure system to conduct its business. It has data centers in four regions (NA, EMEA, APAC, and Switzerland) catering to employees, partners, and customers.
Challenge
Though the client had highly skilled teams of automation engineers and IT operations staff, it faced challenges in creating a holistic automation roadmap for digital transformation. It needed support from a highly experienced technology partner in:
- Evaluating its infrastructure and end-user landscape for secure services and business data with more opportunities for process optimization and automation
- Developing automated use cases for end-to-end processes to achieve effort reduction, intelligent decision making, faster turnaround times & MTTR with enhanced user experiences
- Adopting innovative new technologies that could integrate and work seamlessly with both legacy and advanced technology systems
Solution
The Hexaware team thoroughly analyzed and identified opportunities for evaluating benefits at various integration points. After formalizing the automation blueprint, the bot factory team planned and orchestrated tasks with zero-to-minimum human intervention. Delivering automation in sprints allowed for smarter and faster boosts in productivity. Hexaware identified and implemented automation opportunities in the following areas:
• End user compute where urgent updates in workspace technology were required
• Data center operations offering architectural flexibility and consistent networking across virtual, physical,
and cloud environments in a unified framework
• Database administration where hyperautomation offers self-service for disparate data with quicker
response times
Benefits
- Massive savings of 3,000 hours of human effort per month through automation
- Cost savings estimates: Total of 13 million dollars (accumulated over three years) from 6 million dollars (20 Onsite FTEs) + 7 million dollars (Ops, Infra & License Avoidance Costs), whereas the costs incurred are only 2.5 million dollars (one time) helping the client achieve an ROI of 420%
- Elimination of 70% manual intervention and effort, which in turn optimized the end-to-end activity, ensuring compliance with critical security patch SLAs. E.g., Automated server decommissioning reduced the turnaround time to decommission a server by 67% and more.
Summary
The client benefited from the Hexaware automation roadmap that reduced costs, enabled quicker response times, and ensured superior efficiency of services. The massive savings on manual efforts per month and higher accuracy in resolution boosted financial performance and aided in Corporate Transformation.
