Infrastructure Mgmt. Services Case Study Boosting financial performance and aiding in Corporate Transformation through Automation A multinational investment bank and ﬁnancial services company with an advanced IT infrastructure system was looking for a partner to help them achieve end to end process optimization through automation. They were dealing with reluctance from incumbent vendors and operations teams as the outcome of the engagement is elimination of effort – resulting in direct or in-direct loss of head count Hexaware with their proven expertise in the field, stepped in with innovative Automation practices and technology to help the customer achieve efficiency and effectiveness in processes. Through robust practices, ROI driven approach and ability to seamlessly integrate with legacy and modern applications, Hexaware provided the roadmap and means to walk with the customer on a journey of Data Center and End User Automation. Hexaware delivered bots that would automate complex and high volume ticket processes with minimum to nil human intervention and a success rate of over 80%. Major benefits achieved till date are: Massive savings on manual efforts and higher accuracy in resolution Increased compliance and introduction of end to end audit trails Seamless networking across physical, virtual and cloud environments Marked financial returns, corporate transformation, quicker response times and more Hexaware continues to identify more and more avenues of automation within the customer environment.