Insurance organizations are usually sluggish to espouse new technologies as compared to other industries and there's still a lot of ground to cover in automation and digital transformation. There is a potential to optimize operations effort by more than 35% by leveraging the disruptive power of robotic and cognitive automation. Insurers have a persistent focus on optimizing cost of underwriting, claims and billing processes leveraging Intelligent Process Automation including usage of Robotic Process Automation (RPA) and Cognitive/Machine learning.
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