A leading Insurer was experiencing increased operational cost, due to limited online policy and claims servicing. The quote to policy issuance time was high, as the underwriting, driver history, and claims experience data were being fetched manually.
Hexaware analyzed the challenges and enabled self-service for customers and agents, across various channels like portals, mobiles, retail kiosks and social apps. Guidewire Edge framework was implemented, along with Mulesoft as API manager and Sitecore for front-end UI layer.
Business benefits delivered:
- 200% Increase in hits through Portal / Smart Phone / LINE App
- 5x faster Quote Creation, call drops reduced by 80%
- Superior call-center bandwidth utilization; savings of 3000 person-days per year
