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Hexaware’s Next-Gen Content Operations Center for a Global Professional Services Corporation

Hexaware’s Next-Gen Content Operations Center for a Global Professional Services Corporation

In today’s world, content production is ever increasing and enterprises need to realign their marketing operations strategies to support this content explosion. To hyperscale content production for our client, a leading provider of Integrated Risk Management and Learning Solutions, Assurance and Property services, Hexaware stepped in with a unique content delivery model to produce market-facing content.

A rise in digital channels of distribution led to exponential increase in content requirements that demanded faster turnaround time for publishing content. The key highlights of the solution are:

  • Global Domain-rich Content Factory
  • Expertise-led Resource Mix from different streams
  • A media monitoring and content publishing COE setup
  • Automated reporting engine

The principal benefits delivered by Hexaware were:

  • 15% improved flexibility across cross domain resources
  • 98% adherence to rapid turnaround times
  • Real-time view of SLAs
  • Improved visibility and control

For more on how we implemented a state-of-the-art content factory to handle content operations in a consistent, efficient and cost-effective manner, read our case study now!

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