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The pandemic pushed enterprises to fast-track their automation efforts, but turning intentions into reality remains a challenge. While some have made progress, 30% of enterprises still have no plans or are unsure about leveraging robotic process automation (RPA), natural language processing (NLP), and other artificial intelligence (AI) technologies. Fewer than 20% of enterprises have scaled automation and AI initiatives, and less than 10% have an enterprise-wide approach to using the triple-A trifecta (automation, AI, and analytics).
Leading insurance firm Belfius is showing the way by creating an agile-based automation factory model with support from Hexaware to drive automation adoption at an enterprise level. The process bot factory has delivered 100% process standardization and 40-60% automation across multiple processes, and they continue to push the boundaries.
In a compelling discussion with HFS and Belfius Insurance, the following key points were addressed:
- The challenges in scaling and industrializing automation initiatives
- The driving factors and the objectives that led Belfius Insurance to embark on an automation journey
- The creation of a multi-platform environment to engage in interventions to maximize business benefit
- Hexaware’s role in helping Belfius Insurance set up the automation factory
- Insights into the lessons learned and the future roadmap
Explore this insightful conversation to learn how Belfius Insurance is mastering intelligent automation through its unique automation factory approach.
Speakers:
Chinmoy Banerjee – Executive Vice-president & Global Head, Business Process Services, Hexaware
Phil Fersht – CEO and Founder, HFS Research
Martin Malengier – Head of Automation, Belfius Insurance
Saurabh Gupta – Chief Research Officer, HFS Research
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