Business Process Services Webinar Hexaware – HFS Webinar: Industrialize Automation with a Process Bot Factory Speakers: Chinmoy Banerjee Executive Vice President & Global Head - Business Process Services, Hexaware Phil Fersht CEO and Founder, HFS Research Martin Malengier Head of Automation, Belfius Insurance Saurabh Gupta Chief Research Officer, HFS Research The pandemic shock created the burning platform to accelerate automation initiatives, but how will intentions become a reality? How will we get to the promised land faster when 30% enterprises still have no plans or are unsure about leveraging RPA, NLP, and other AI technologies; less than 20% enterprises have scaled automation and AI initiatives; and less than 10% enterprises have an enterprise-wide approach to using the Triple-A trifecta (automation, AI, analytics)? Leading insurance firm Belfius is showing the way by creating an agile-based Automation Factory Model with support from Hexaware to drive automation adoption at an enterprise level. The Process Bot Factory has delivered 100% process standardization and 40-60% automation across multiple processes, and they are not done yet! Listen to this powerful discussion with HFS and Belfius Insurance to discuss their journey to master intelligent automation leveraging a unique Automation Factory approach. We discussed: Why is it so hard to scale and industrialize automation initiatives? Driving factors and the objectives for Belfius Insurance to start automation 3-4 years back Developing a multi-platform environment to engage in interventions that are of the maximum benefit for business Hexaware’s role in helping Belfius Insurance set up the automation factory The battle scars and future roadmap