Digital IT Ops Brochure H2O Service Management Platform Hexaware Hyper Optimized (H2O) is a proprietary ITSM solution for the ServiceNow platform which is based on industry best practices and standards including ITIL v3. We provide best practices and address shortcomings in the ‘Out of the Box’ solution of ServiceNow. Our solutions can be easily customized for the technology architecture of customers and enables automated operations. H2O’s purpose is to ensure perspectives, ideas, experience, data and information are shared and made available at the right place at the right time for informed decision making. Key Features: Well-defined and configurable ITSM processes Quicker implementation Better efficiency than Out of the Box (OOB) ServiceNow Preconfigured solutions Industry best practices Pre-packaged solutions reducing implementation time