Enterprise Solutions Manufacturing Case Study Global CRM HR Helpdesk Implementation for a Conglomerate The client, a conglomerate corporation, wanted to have a multi-lingual, customized and ITIL compliant implementation of a unified platform globally. However, they faced a challenge with the roll up of metrics across HR centers for consolidation. Hexaware implemented and customized a help desk for the HR so that they could manage everything on a single platform. Value delivered: Approximately 20% YOY savings ROI - implementation costs absorbed in the first year of operations after go-live Insights on center performance and business demands Enhanced auto-routing and maintenance job planning