Global CRM HR Helpdesk Implementation for a Conglomerate

Global CRM HR Helpdesk Implementation for a Conglomerate

The client, a conglomerate corporation, wanted to have a multi-lingual, customized and ITIL compliant implementation of a unified platform globally. However, they faced a challenge with the roll up of metrics across HR centers for consolidation.

Hexaware implemented and customized a help desk for the HR so that they could manage everything on a single platform.

Value delivered:

  • Approximately 20% YOY savings
  • ROI - implementation costs absorbed in the first year of operations after go-live
  • Insights on center performance and business demands
  • Enhanced auto-routing and maintenance job planning

Leverage this case study to find out how we helped the client with an integrated solution for a global CRM HR helpdesk implementation.

Download View More

Thank you so much, we will get back to you

Want us to get back to you ?

  • First Name*
  • Last Name*
  • Business Email*
    • Please enter valid business email
  • Mobile Number*
  • Job Title
  • Organization
  • Others*
  • Your Message For Us
  • The information you provide will be used in accordance with our terms ofPrivacy Policy

  • Please enter captcha

    ( Mandatory field * )