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Global CRM HR Helpdesk Implementation for a Conglomerate

The client, a conglomerate corporation, wanted to have a multi-lingual, customized and ITIL compliant implementation of a unified platform globally. However, they faced a challenge with the roll up of metrics across HR centers for consolidation.

Hexaware implemented and customized a help desk for the HR so that they could manage everything on a single platform.

Value delivered:

  • Approximately 20% YOY savings
  • ROI - implementation costs absorbed in the first year of operations after go-live
  • Insights on center performance and business demands
  • Enhanced auto-routing and maintenance job planning

Leverage this case study to find out how we helped the client with an integrated solution for a global CRM HR helpdesk implementation.

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