Front Office Transformation for a Leading Regional Telecommunications Operator

Front Office Transformation for a Leading Regional Telecommunications Operator

The client, a leading regional telecommunications operator wanted to improve efficiency and effectiveness of front office operations. Hexaware helped in transforming the front office operations with a strategic approach.

Benefits delivered:

  • Improved call-handling capacity from 7,000 to 30,000 calls per day
  • Reduced contact center operating costs
  • Faster turnaround for customer calls
  • Improved quality of customer service for specific subscriber segments

Know how a strategic approach helped the client to achieve their objectives. To know more, download the case study.

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