Finance Operations Transformation for a leading European Print Technology & Solutions Provider

A global business-to-business brand dedicated to creating cost effective, professional in-house printing solutions for more than 60 years needed to reduce the high cost of financial operations due to manual and country specific processes and people. The client faced challenges due to the prevalence of decentralized, manual processes across 11 countries on legacy SAP R3, limited real-time financial data and analytics as well as scattered processes across various functions with no documentation.

Hexaware solution involved a flexible approach to setup & run Finance SSC alongside the client’s greenfield S/4HANA Cloud transformation program, bolstered by enabling best practices. The roadmap further involved beefing up native S/4HANA capabilities, leveraging IPA led intelligent automation across sales and administration processes and developing a best-in-class cloud tool for improved collections prioritization & recoveries

Key Business Benefits:

• 75% reduction in TCO for finance operations, enabling funding for S/4HANA implementation
• Committed 60% FTEs reduction considering S/4HANA & Non S/4HANA Hexaware led interventions, bringing down the FTE count from 53 to 21 over 3 years

Operational Benefits Committed:

• 60% Reduction in manual effort
• 99% Accuracy level
• 50% Reduction in Average Handle Time (AHT) across multiple processes