Evolving Role of Cognitive Contact Centers in Virtual Clinical Trials

Evolving Role of Cognitive Contact Centers in Virtual Clinical Trials

With majority of the clinical trials moving to a virtual model of operation, a Cognitive Contact Center is critical to manage this shift for patients and sponsors. Such a modernized contact center requires to have superior capabilities to deliver in a remote and risk-free setting. This webinar aims at sharing knowledge on the observed industry challenges in quickly setting-up and scaling contact centers while accelerating the move to virtual trials and managing expectations with your sponsors.

Watch the webinar for insights on:

  • Best practices & strategies for scaling up Contact Center Management
  • How to plan for global operations supporting multi-locations and maximum languages in a dynamic environment
  • Leveraging the cognitive experiences in enhancing the customer experience and reducing the agent caseload
  • How to use Voice of the Customer (VoC) and omni-channels in key decisions?
  • How to find the balance between customer experience and operational costs?
  • How to approach automation in Contact Center Management?

Gain valuable knowledge on managing your virtual clinical trials journey. Watch this on-demand webinar now.

Watch Now

Related Tags

Thank you so much, we will get back to you

Want us to get back to you ?

  • First Name*
  • Last Name*
  • Business Email*
    • Please enter valid business email
  • Mobile Number*
  • Job Title
  • Organization
  • Others*
  • Your Message For Us
  • The information you provide will be used in accordance with our terms ofPrivacy Policy

  • Please enter captcha

    ( Mandatory field * )