Enterprise Data to improve Operational Efficiency

A leading healthcare service provider catering to pharmaceutical industry and with operations across the globe wanted to Scale up the consulting division, improve the customer services through 24X7 support and build integrated data repository of drug distribution and prescriber data.

Hexaware enabled Sales Force Effectiveness standardization and rollout across countries and integrated the SAP Financials, PeopleSoft HRMS, Budgeting & Planning Hyperion reporting system. We also provided ongoing support for 10 leading healthcare manufacturers’ data analysis requirements and implemented 24* 7 global support and maintenance of all MIS applications.

Benefits:

• Significant increase in the Y-o-Y productivity improvement where the same system with minimal change can be used to add data for new source systems, countries and markets
• Centralized focus on global MIS by capturing information from operational data sources like SAP and CRM (Salesforce.com)
• Decrease in the number of errors during manual preparation of data
• Increase in the efficiency of data provided to the MIS team