Enabling efficient end-to-end aftersales capabilities with Salesforce Service Cloud

Enabling efficient end-to-end aftersales capabilities with Salesforce Service Cloud

The client, a globally leading PV solar solutions provider, had an existing legacy warranty management system that faced challenges in scalability, timely execution of claims, and accurate tracking and reporting. So, they partnered with Hexaware for a Salesforce Service Cloud implementation to replace their legacy systems.

Hexaware successfully implemented Salesforce modules and Service Cloud to replace the existing Tavant setup. Post successful Salesforce implementation, the client could get online work done quicker to manage orders, services and field service technician appointments better with constant support for field teams, to facilitate customer self-service, etc.  

We helped the client achieve proactive maintenance and repairs scheduling for 70000 plus warranty transactions annually with the following business benefits:

  • Elimination of manual dependency for specific high-touch manual processes
  • Highly automated/low-touch post-sales processes and efficient warranty management system
  • Accurate tracking of field data, optimal time saving in management of field services and more

To know how a global enterprise ensured smart tracking of warranty spends and claims with improved data accuracy and reporting, download this case study

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