The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity:
About 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020
By 2025, more than 75% of the global workplace will comprise millennials, with many of them in influential decision-making roles, a change that we expect to further accelerate the preference for a bot-first user interaction model within the enterprise landscape
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