The enterprise chatbot landscape is undergoing a significant shift driven by transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity:
- About 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020
- By 2025, more than 75% of the global workplace will consist of millennials with many of them in influential decision-making roles, a change that we expect to further accelerate the preference for a BOT-first user interaction model within the enterprise landscape
