Infrastructure Mgmt. Services Case Study Digital Workplace Implementation Yields Boosted Process Efficiency, Optimized Performance and Cost Savings The current competitive times make it critical for enterprises to implement a digitalized workplace landscape to help align their current workplace model towards a future transformation state. Our client, headquartered in India, is Europe’s second-largest multinational steel manufacturing giant, operating across 26 countries and having presence in over 50 countries. The client had outdated systems, large scale but poorly managed services for their enormous volumetric data of its 40,000 plus users. Solution: With the unique combination of our cutting-edge automation platforms and strong expertise in implementing digital workplaces, Hexaware’s team provided smarter digital solutions that lead to a boost in productivity. Some of the key highlights of the digital workplace solutions for digital transformations and automation included utilizing RaiseIT, ServiceNow, Chatbots, etc. Advantages: The digital workplace solution provides a work environment that enables collaboration, enhances productivity and eliminates friction between process, technology and employees. Other benefits include 24x7 service desk support for 300+ applications with on-premise support across three of the client manufacturing locations across India A dedicated Operations Management Center as well as a regional service delivery model Digital Services Hub and more. The client could register increase in customer experience with service satisfaction and do away with the costs and time lost in manual efforts that could be utilized productively elsewhere.