Business Process Services Case Study Digital Transformation of an Educational Provider’s Business Process Operations Hexaware developed a unique staffing model to address 75% of the volumes during the peak for a UK based company who provides Information Technology products and services to some of the leading educational institutes and universities across the globe. Key benefits to clients are: Shift from physical paper marking to eMarking as 90% + assessors prefer eMarking now 25% reduction in the exam to results cycle 99.98% SLA scores against Customer stated target of 99.5% ~ 25% TCO Reduction