Digital Transformation of an Educational Provider’s Business Process Operations

Hexaware developed a unique staffing model to address 75% of the volumes during the peak for a UK based company who provides Information Technology products and services to some of the leading educational institutes and universities across the globe. Key benefits to clients are:

• Shift from physical paper marking to eMarking as 90% + assessors prefer eMarking now
• 25% reduction in the exam to results cycle
• 99.98% SLA scores against Customer stated target of 99.5%
• ~ 25% TCO Reduction

Read our case study to understand how Hexaware enabled a Digital Transformation for an Educational Provider’s Business Process Operations.