Customer Experience Transformation Insurance Case Study Digital Transformation for a Leading Auto Insurer in Japan A leading auto insurer in Japan wanted to respond to evolving technology demands from millennials. But they suffered from the following: High Call Center dependency for proposal creation & claims notification / Status High Drop Rate on existing Portal Long Time for Proposal Creation No online Claims Service. Hexaware had the perfect solution for this. A New Business Portal was developed enabling the client to offer seamless digital communication to customers, agents, online brokers, dealers and partners using the industry leading middleware platform Mulesoft. Business benefits: Quicker proposal creation cycle time - 20% faster Superior call-center bandwidth utilization savings of 3000 person-days Greater cost savings ~ ¥ 60Mn (~ $486K) per year