A leading auto insurer in Japan wanted to respond to evolving technology demands from millennials. But they suffered from the following:
- High Call Center dependency for proposal creation & claims notification / Status
- High Drop Rate on existing Portal
- Long Time for Proposal Creation
- No online Claims Service.
Hexaware had the perfect solution for this. A New Business Portal was developed enabling the client to offer seamless digital communication to customers, agents, online brokers, dealers and partners using the industry leading middleware platform Mulesoft.
Business benefits:
- Quicker proposal creation cycle time – 20% faster
- Superior call-center bandwidth utilization savings of 3000 person-days
- Greater cost savings ~ ¥ 60Mn (~ $486K) per year
