Digital Transformation for a Leading Auto Insurer in Japan

A leading auto insurer in Japan wanted to respond to evolving technology demands from millennials. But they suffered from the following:

• High Call Center dependency for proposal creation & claims notification / Status
• High Drop Rate on existing Portal
• Long Time for Proposal Creation
• No online Claims Service.

Hexaware had the perfect solution for this. A New Business Portal was developed enabling the client to offer seamless digital communication to customers, agents, online brokers, dealers and partners using the industry leading middleware platform Mulesoft.

Business benefits:

• Quicker proposal creation cycle time - 20% faster
• Superior call-center bandwidth utilization savings of 3000 person-days
• Greater cost savings ~ ¥ 60Mn (~ $486K) per year