Digital Transformation for a Leading Auto Insurer in Japan

Digital Transformation for a Leading Auto Insurer in Japan

A leading auto insurer in Japan wanted to respond to evolving technology demands from millennials. But they suffered from the following:

  • High Call Center dependency for proposal creation & claims notification / Status
  • High Drop Rate on existing Portal
  • Long Time for Proposal Creation
  • No online Claims Service.

Hexaware had the perfect solution for this. A New Business Portal was developed enabling the client to offer seamless digital communication to customers, agents, online brokers, dealers and partners using the industry leading middleware platform Mulesoft.

Business benefits:

  • Quicker proposal creation cycle time - 20% faster
  • Superior call-center bandwidth utilization savings of 3000 person-days
  • Greater cost savings ~ ¥ 60Mn (~ $486K) per year

Read our case study to know more.

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