Travel | Customer Experience Transformation Case Study Design and Development of an Airport Suite Application for one of the Leading Airlines in North America The Airport suite for one of the Leading Airlines in North America was earlier based on legacy command system formats. This user interface required agents to familiarize with the commands, thus, increasing the training time. Hexaware developed a web-based user interface with automation to simplify several aspects of the frontline agent’s job, alleviating the workload and making way for customer focus. Hexaware’s strategy helped the Airline achieve: Automatic data capturing for reporting and analysis & alerts Auto-perform functions such as reducing inventory, looking for hung seats, and more Reduces transaction times between 19-34 seconds for full service Reduces transactions by 7 seconds for bag drop