Delivering a seamless and risk free transition for world's largest visa services provider

For the world's largest outsourcing and technology services specialist for governments and diplomatic missions globally faced the challenge of consolidating all the operations to maintain a 'SINGLE VENDOR APPROACH' while containing the costs. Hexaware’s Transition framework ensured consistent and predictable outcomes that included migration, standardization and risk mitigation with the following benefits:

• 90+ missions with calls, chats and email services and workforce migration from 7 incumbents and consolidated to 4 Hexaware delivery centres in a period of 1 year
• Approx. 600,000 requests handled on email, phone and chat in just 6 months
• Total 13 languages supported

Read how Hexaware delivered this smooth and risk-free transition