Customizing Benefits Packages for a Digital Workforce

Customizing Benefits Packages for a Digital Workforce

A decade-old insurance company offering solutions for well-being and financial security wanted to breakthrough its shackles of legacy towards digitalization. Being in the insurance domain, their work mostly revolved around claim submissions. As they followed the traditional approach, the entire process was not only time consuming but also had room for errors.

As they decided to ride the tide, they approached us to help them transform and evolve from their traditional methods to a more streamlined digital process. Comprehending the situation, Hexaware proposed an integrated solution that would aid in seamless execution.

After identifying the shortcomings of the traditional approach, Hexaware -

  • Digitalized the traditional approach of claim filing
  • Ensured details entered in the portal was duplicated across other systems

The digital transformation also resulted in:

  • 30% cost savings by reduced manual interventions
  • Reduced turnaround time
  • 50% decrease in form download
  • 15% market share of submission
  • Faster time-to-market
  • Holistic dashboard view
  • Accessibility to applicable forms eliminating wrong claim submissions

Post digital transformation, the client was able to submit -

  • 1000 online claims within one month of Go-Live
  • 1st online claim within 5 minutes of going live

Download the compelling story to know how Hexaware helped a client digitize their legacy workforce to enhance claims experience for policyholders.

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