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Customer Service Transformation for A Leading Multinational Telecommunications Company

Customer Service Transformation for A Leading Multinational Telecommunications Company

With customer satisfaction being the top priority, our client, a leading multinational telecommunications company wanted to improve efficiency and effectiveness of its back office to reduce the customer operations cost.

Hexaware helped the client achieve this transition by setting up a 24x7x365 contact center.

Benefits derived:

  • Improved Customer Service Satisfaction Rating (CSAT) from 85% to 96%
  • Reduced operational costs
  • Reduced manpower
  • Development of Standard Operating Procedures (SOPs) for back-office processes

Download the case study to know how Hexaware’s strategic management provided support to more than 23 million telecom subscribers.

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