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Customer Management System (AXIS) for a Leading Airline in North America

A major airline wanted to enhance their customer management systems by streamlining their contact center processes. They also wanted to reduce the overall agent handling time and reduce the time taken for agents to become proficient.

Hexaware proposed an onsite-offshore development model to reduce the overall application development complexity using service-oriented architecture and enterprise data. We also reduced the development cost by utilizing reusable web application components and processes in other IT applications.

Business Benefits:

  • Enhanced customer experience
  • Lower training costs
  • Save $600,000 in software upgrades

Read how Hexaware helped a major airline enhance their customer management systems to reduce agent handling time by 30 seconds.

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