Customer Experience Transformation Flyer COCO – Hexaware’s Unified Bot Employee Concierge Services Using Microsoft Teams BOT Has your organization built up multiple, legacy backend systems over time? Do your employees struggle with complex applications for routine activities? Is employee experience and efficiency the ultimate casualty of decades-old IT systems? Our Unified Teams Bot, COCO, can help organizations overcome the obstacles placed by legacy systems and accelerate employee experience transformation. COCO is a Microsoft Teams chat bot that unifies disparate backend IT systems like ERP, CRM and Service Desk, while meeting an organization’s security and compliance policies. Employees can chat with the intuitive bot, COCO, straight from their Microsoft Teams app on desktop or mobile devices, and carry out routine transactions. Benefits: Time savings of up to 85% resulting in improved productivity Accelerates digitization and automation of business processes To know more about COCO Click Here.