Business Process Services Podcast Chinmoy Banerjee in a freewheeling chat on Intelligent Automation Automation is a big buzz ward today with everybody having their own tools and technologies ready for implementation. However, when team Hexaware decided to embark on our Automation journey, we were committed to the belief that, it is the organization’s culture that truly needs to drive Automation. In this podcast, Chinmoy Banerjee, EVP & Global Head of Business Process Services, Hexaware Technologies recommends a greater need to align the KPIs and KRAs of employees to reap the benefits of Automation. Chinmoy also mentions a classic case study from the trade finance industry, where Hexaware harnessed Robotic Process Automation and Machine Learning for faster and automated data capture with accurate document checks. Key benefits: Reduced risk in the processes Increased Straight Through Processing Improved quality and productivity Listen to our podcast to unwind the true meaning of the camouflaged phrase ‘Don’t Talk, Automate’ by Chinmoy Banerjee, EVP & Global Head of Business Process Services, Hexaware Technologies.