Building World-Class Digital Experience for a US-Based Global Medical Technology Company

Building World-Class Digital Experience for a US-Based Global Medical Technology Company

Our client, one of the world’s leading medical device companies and a global leader in breast and skeletal health, was grappling with a less than optimal digital experience delivery.

The company was growing, but it had not modernized its customer service capabilities. Telephone still serving as primary service channel.

Business need:

  • Enable anytime, anywhere self-service that would seamlessly meet the needs of customers and partners
  • Enable a scalable and flexible digital experience for the expanding business
  • Transform to a next-generation, customer-centric company

Being a Salesforce Gold Partner, we helped the medical technology giant leverage the AI-powered Salesforce Community Cloud and connect all the dots for integrating customer data, personalizing customer interactions and transforming digital experiences.

Benefits:

  • 20% decrease in costs to serve a customer
  • 30% decrease in number of service requests due to effective self-service capabilities of the portal

Download the case study to know more about how we built a self-service enabled, omnichannel community portal with customer branding using Salesforce Lightning for the client.

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