Back Office transformation for a large insurance company

Back Office transformation for a large insurance company

A leading American insurance company with more than $2 billion assets offering health insurance, life insurance, voluntary benefits and benefits management services through its subsidiary businesses, wanted to refit its less efficient claims processing system.

Workflows had to be redefined including the introduction of technologies. Besides, the insurer had to tackle high volume of claims, fraud prevention and also process standard and non-formatted claims.

Hexaware implemented a state-of-the-art people-process-technology solution to perform all claims processing services by migrating the current processes with no impact to business operations.

Benefits delivered:

  • Achieved 30% savings on total cost of operations
  • 20%-25% productivity improvement
  • Reduced transition timelines by 2 weeks for simple and by 4 weeks for complex processes

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