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Automation-led Guidewire Application Support and Maintenance for One of the Leading UK-based General Insurance Providers

Automation-led Guidewire Application Support and Maintenance for One of the Leading UK-based General Insurance Providers

One of the leading general insurance providers, with over 2.7 million live customer policies, wanted to become the #1 digital insurer in the UK market. We partnered with them as their Application Maintenance Support (AMS) partner and helped them manage the complexities and everyday operations of their Guidewire ecosystem.

We also improved their staff’s core Guidewire capability by boosting their technical skills on the platforms. With an automation-led operating model, we could reduce incidents, automate the recovery and enable self-service. This led to faster turnaround time and enhanced employee experience.

Our solution delivered the following benefits to the client’s business:

  • Increase in throughput and reduction in the number of manual-intensive activities
  • 15% Y-o-Y guaranteed productivity improvement through automation, process improvements and value additions
  • 25% cost reduction through offshore leverage

Explore how a leading general insurance provider achieved its mission of becoming the #1 digital insurer in the UK market.

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