Automating the Customer Lifecycle in the Billing System of a Fortune 50 Bank using RPA

Automating the Customer Lifecycle in the Billing System of a Fortune 50 Bank using RPA

Automating the Customer Lifecycle in the Billing System of a Fortune 50 Bank using RPA

Hexaware kicked off the digital transformation journey for a leading Global Bank by automating their customer account management in their Global Billing System. This transformation armed with cognitive automation enabled 100% efficiency in the customer onboarding process, eliminating the time-consuming manual hand-offs to achieve a delightful customer experience. Key benefits delivered to the client are:

  • Reduction in the Average Handling Time by 42%
  • 52% improvement in staff productivity
  • 40% savings in the Total Cost of Operations

Read our case study to know how you can automate your customer account management system.

To know more about our strategic offering - Hexaware’s Intelligent Process Automation Service (HiPAS) and used cases, Click here.

Get Your Copy Now

Privacy Policy

The information you provide will be used in accordance with the terms of our privacy policy

I Agree
No, Thanks

 
Contact Us