Automating the Customer Lifecycle in the Billing System of a Fortune 50 Bank using RPA

Hexaware kicked off the digital transformation journey for a leading Global Bank by automating their customer account management in their Global Billing System. This transformation armed with cognitive automation enabled 100% efficiency in the customer onboarding process, eliminating the time-consuming manual hand-offs to achieve a delightful customer experience. Key benefits delivered to the client are:

• Reduction in the Average Handling Time by 42%
• 52% improvement in staff productivity
• 40% savings in the Total Cost of Operations

Read our case study to know how you can automate your customer account management system.