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Are Commercial Banks losing the tug of war between cost savings and transforming customer experience?

Are Commercial Banks losing the tug of war between cost savings and transforming customer experience?

Global commercial banks are faced with a real tug of war to stay relevant in the face of unprecedented disruption – improve customer experience, but at the same time optimize cost of operations. This challenge exists across commercial banking domains - payments, trade finance and commercial cards.

Many Banks end up focusing on specific battles, e.g. targeted optimization efforts like automation in specific sub-processes but lose the war of achieving real cost savings and improving customer experience.

There is therefore a need to take a comprehensive approach to opportunity identification, use holistic levers (e.g. automation, demand management, operating model re-design, workflow management, technology transformation), and above all take a customer experience first view to their initiatives.

Join us for this webinar, where Hexaware will bring together senior Banking Operations Leadership as well as an industry analyst view from Everest to discuss approaches that can help Banks win. We will discuss:

  • What are some of the key threats/pressing issues for global commercial banks?
  • What are some of the different ways in which the industry participants are solving these issues?
  • What are some of the areas / use cases where such a transformation could be realized within commercial banking?
  • What is the role of data, analytics and operating model design in enabling effective automation implementation?
  • What governance structures and practices can help navigate the complex stakeholder landscape in banking and financial services enterprises to drive transformation?

Watch this webinar on Cost savings and Customer Experience in Commercial Banks

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