Business Process Services | Healthcare Case Study AR Follow up for a Leading Hospital Billing Company A major revenue cycle services provider serving more than 80 hospitals across the US wanted to quickly ramp up AR operations and quickly resolve backlog of AR follow-up. They had minimal experience in physician billing services and wanted to primarily handle AR follow up for providers. Hexaware stepped in and segregated Aged & New AR, mapped reimbursement time lines and identified trends with different carriers. The processes in-scope were delivered out of our onsite delivery centers at Atlanta, Georgia. Benefits delivered: DSO brought down by 50% in exactly less than 4 months Incremental increase in collections on 180+ ageing by 6% month on month Robust Rev-X technology has helped to increase the productivity metrics by 175% Increased level of trends/patterns identified thru Rev-X technology that deflected calls by 60%