Application Transformation Mgmt. Whitepaper An Exemplification to the Effectiveness of Automation in Application Support & Maintenance (ASM) For over a decade, Robotic Process Automation (RPA) has been applied to the Business Process Outsourcing (BPO) sector helping businesses achieve faster and more accurate results. The future of automation, AI and top researches in automation will be devoted to helping businesses harness treasured human efforts for creative work like research, creativity, innovation and further process automation, thus, cutting down on operational costs, while increasing productivity at the workplace. Hexaware's Next Gen Application Support and Maintenance (ASM) has already been gaining momentum applying similar methodologies and has reached a matured stage within the span of a few years. Read this white paper to learn about the implementation of automation in Application Support & Maintenance. The author has explained the same using three best case examples of automation bots. The paper also explains how automation helps in faster resolution of incidents.