Banking | Application Transformation Mgmt. Case Study US-based Provider of Specialised Payments Products & Services, Leverages Agile DevOps for ASM & Development Hexaware helped a US-based Provider of Specialized Payments Products & Services leverage Agile DevOps for Application Support & Maintenance and Development by creating a multi-brand, multi-country and multi-lingual solution. The team used 8 technology tracks, running across 4 business verticals, covering 20 IT projects with a metrics-driven agile transformation approach from Time and Materials Treadmill (T&M) to managed services model. A ‘One Team’ co-sourced model was executed in a distributed agile environment across different time zones using the agile methodology and automation-first approach for all support and maintenance activities. Hexaware also made an investment in an agile coach to anchor an agile transformation journey and leverage industry standard tools and IP frameworks. Key Benefits: 30% improvement in retention and conversion 40% improvement in workforce satisfaction index 33% cost savings over a 5-year period.