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A Race to the Bottom? How telecom majors can rise above shrinking margins and intense competition

A Race to the Bottom? How telecom majors can rise above shrinking margins and intense competition

Automation presents a significant disruption in Telecom sector and the combination of knowledge from ML, AI, IoT, RPA, cloud and data management will bring a new digital transformation in this industry. These automation tools are useful to the telecom industries in some of the following ways:

  • Detect fraudulent calls
  • Predicting customer churn
  • Service Assurance
  • Intelligent Customer Relationship Management

The big challenge now is to create this digital knowledge and lead towards a cultural switch that will drive revenues and build a strong customer base.

Read how embracing these changes can immensely benefit telecom sector.

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