A Race to the Bottom? How telecom majors can rise above shrinking margins and intense competition

Automation presents a significant disruption in Telecom sector and the combination of knowledge from ML, AI, IoT, RPA, cloud and data management will bring a new digital transformation in this industry. These automation tools are useful to the telecom industries in some of the following ways:

• Detect fraudulent calls
• Predicting customer churn
• Service Assurance
• Intelligent Customer Relationship Management

The big challenge now is to create this digital knowledge and lead towards a cultural switch that will drive revenues and build a strong customer base. Read how embracing these changes can immensely benefit telecom sector.