Customer Experience Transformation | Insurance Case Study 20% faster proposal creation time and 3000 person-days savings for Japan’s leading auto insurer Japan is a digitally-forward and hyper-connected nation. No wonder, a lack of online claims services led to below par customer experience for our client, a leading Japanese auto insurer. Challenges faced: High Drop Rate on existing Portal Long Time for Proposal Creation No online Claims Service. We developed a new business portal enabling the client to offer seamless digital communication to customers, agents, online brokers, dealers and partners. The benefits delivered include: Instant Quotation for Vehicle Insurance 20% faster proposal creation cycle time Better brand visibility leads to 200% increase in portal hits