Arun ‘Rak’ Ramchandran, in an engaging conversation with Modern CTO, on Technology, Trust and Building a Great Hexaware

Today, Hexaware is leading from the front with platforms based on cloud migration (Amaze®), customer experience (Mobiquity), and automation (Tensai^®) aligned to evolving customer needs. The overall journey, though, has been beset with challenges. Yet, the organization as a whole has evolved, adapted, and excelled in all-weather scenarios, raising the bar higher for all stakeholders, each and every time.

Check out this free-wheeling podcast with Arun ‘Rak’ Ramchandran, our Corporate Vice President & Global Head – Hi-Tech & Professional Services & Digital Core Transformation (GTM), where he shares the macro picture on Hexaware’s genesis and growth story from a historical and strategic lens.  He sheds light on how the key focus on Automation, Cloud, and Customer Experience Transformation solutions has helped us enable digital transformation for our stakeholders, driving sustainable growth.

The conversation covers interesting insights on Trust, the currency of the modern economy, and how its three waves, people, institutions, and technology, have evolved over the years. The role of AI algorithms in decision making and the concept of Explainable AI (XAI) finds special mention. Rak portends exciting times for Hexaware in the age of digital disruption and is confident that the organization is well placed to create smiles with great people and technology.