27 Feb 2020
3 MINS READ
Mumbai, 27 February, 2020: Hexaware Technologies Ltd, a leading provider of IT, BPO and consulting services has been announced as the winner at the Global WFM awards, under the ‘Most Indigenous Practice in WFM’ category. Swapnil Nagvekar, Head of WFM represented Hexaware at the awards. Global WFM Network Forum is a worldwide platform that promotes innovation & excellence in WFM practices across several industries. Team Hexaware exhibited their digitization of workforce management practice along with automation in their reporting framework earning applause for this futuristic thought process.
30% of the existing global workforce in the outsourcing industry is expected to become digital in the coming years. To support this changing trend, a digital workforce management framework is essential. Hexaware WFM, has got the ball rolling by digitizing the entire reporting and RTA practices for internal as well as external customers.
The reporting BOT framework at Hexaware, is addressed as ‘The Abatus’ program. Hexaware WFM today has 70 such reporting BOTs functional in various diverse businesses transforming the entire reporting experience for customers. “Keeping with the organizations vision of, AUTOMATE EVERYTHING™, CLOUDIFY EVERYTHING™ and TRANSFORM CUSTOMER EXPERIENCES™, the concept of Digital WFM is being marvellously driven and practiced at Hexaware.” says Chinmoy Banerjee, EVP & Global Head of Business Process Services, Hexaware Technologies. Chinmoy further added, “This automation initiative at Hexaware WFM has resulted in high levels of accuracy and savings for the organization and its partners. The core team is now empowered to focus more on analytics with the time saved from this robust framework.”
Hexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight by ‘Powering Man Machine Collaboration.’ We are now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything™, Cloudify Everything™, Transform Customer Experiences™.
We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Professional Services (Tax, Audit, Accounting and Legal), Travel, Transportation and Logistics. We deliver highly evolved services in Rapid Application prototyping, development and deployment; Build, Migrate and Run Cloud solutions; Automation-based Application support; Enterprise Solutions for digitizing the back-office; Customer Experience Transformation; Business Intelligence & Analytics; Digital Assurance (Testing); Infrastructure Management Services; and Business Process Services.
Hexaware services customers in over two dozen languages, from every major time zone and every major regulatory zone. Our goal is to be the first IT services company in the world to have a 50% digital workforce.
Learn more about Hexaware at https://www.hexaware.com
Safe Harbor Statement:
Certain statements in this press release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.
For more information contact:
Hexaware Technologies Limited
Tel: +91 900 426 3405
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