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Hexaware Named a Leader in Artificial Intelligence for IT Operations (AIOps) and in Intelligent Business Automation in the ISG Provider Lens™ Intelligent Automation Solutions & Services 2021 UK Quadrant Report

December 16, 2021

ISG (Information Services Group) — a leading global technology research and advisory firm known for its deep industry and technology expertise and world-class research and analytical capabilities – names Hexaware a UK Leader in Artificial Intelligence for IT Operations (AIOps) and in Intelligent Business Automation in its ISG Provider Lens™ UK 2021 Quadrant Report.

According to ISG, AIOps is an Automation-as-a-Service solution that identifies the state and analyzes data across a company’s multi-cloud IT workload. AIOps provides the enterprise with real-time updates on their multi-cloud IT workloads which eventually  saves money and helps prevent any issues before they arise. The demand for AIOps solutions in the UK is driven by the increasing scale and complexity of IT systems, often spanning on-premises, cloud and hybrid systems. This report evaluates IT service providers that offer proprietary AIOps solutions, platforms, and frameworks, to enable enterprises with distributed IT infrastructure observability. It also facilitates learning IT behavior under dynamic conditions and orchestrating workflows for automated corrections.

The analyst comment in the report states, “Hexaware, a Rising Star in last year’s report, marches firmly into the leader quadrant this year through its investments in Tensai®, a highly modular yet integrated platform for AI-powered automation of the enterprise IT stack.”

This Intelligent Business Automation quadrant analyses providers of information technology outsourcing or business process outsourcing services that offer proprietary automation and A.I. platforms, solutions and frameworks, along with associated benefits that help enterprises automate business activities and augment their respective capabilities workforce.  These solutions supplement automation with advanced analytics and A.I. technologies such as compute vision, machine/deep learning and natural language processing (NLP) to transform enterprise business operations at scale digitally. In the UK, labour scarcity, supply chain complexity and rising costs have increased the demand for intelligent automation solutions prompting enterprises to modernize legacy set up and move to leaner, flexible operating models with hybrid workforces.

Hexaware was named a UK Leader in this category due to its unified approach to intelligent automation, its range of industry-specific point solutions and flexible engagement models. The analyst comment in the report states, “Hexaware is gaining significant market share among large and mid-sized clients in the UK It is adapting to the post-pandemic environment through automated process assessments for remote work environments and the introduction of a factory model for fast-tracking its solutions.”

Hexaware Named UK Leader in Artificial Intelligence for IT Operations (AIOps)

Artificial Intelligence for IT Operation

With its highly modular, open-source architecture and variety of platforms and engagement models, Hexaware has become a Leader in the UK AIOps space.


Hexaware Named UK Leader in Intelligent Business Automation

Intelligent Business Automation

The “Automate Everything®” philosophy, an assortment of proprietary solutions and flexible pricing models are the Hexaware differentiators that appeal to large and midsized enterprises in the UK for their intelligent automation needs.

To know more about our Tensai® for AIOps click here