Share :

Digital Payer Engagement

Hexaware’s digital healthcare member engagement solution can help boost healthcare payers’ digital transformation. It can help improve member experience by providing customizable out-of-the-box healthcare payer CRM that can integrate members’ eligibility, premium billing, claims and other related data to enable a 360-degree view of customers.  

We can provide enhanced digital healthcare payer member engagement features for members and providers with efficient member engagement touchpoints created by the usage of new-age channels like chatbots, Alexa, etc. The ecosystem enables varied processes such as intake of enrollment applications and managing member data through improved digital tools and next-generation platforms, capturing of payment preferences and remitting electronic payments for providers and members. The engagement layer is enabled by a microservice-based API layer which encapsulates and presents the required services from the core legacy layer. 

We help track the lifecycle of an interaction with members, non-members and providers while capturing member sentiments and values across their journey for improving member engagement and improving member satisfaction by providing personalized communications.

Want us to get back to you ?

  • First Name*
  • Last Name*
  • Business Email*
    • Please enter valid business email
  • Mobile Number*
  • Job Title
  • Organization
  • Others*
  • Your Message For Us
  • The information you provide will be used in accordance with our terms of Privacy Policy

  • Please enter captcha

    ( Mandatory field * )