Hexaware blends profound industry knowledge with advanced digital transformation strategies to revolutionize commercial and specialty (C&S) insurance for worldwide P&C insurers. Utilizing digital technology, analytics, and hyperautomation, our offerings improve client interactions, increase operational efficiency, and spur business growth.

Commercial and Specialty Insurance Solutions for:

Today’s insurers find it challenging to expand their market reach while meeting rising customer demands for innovation. Hexaware addresses this challenge with a cutting-edge digital distribution model that embraces a digital-first approach, enabling straight-through processing for selected product lines. This strategy not only streamlines operations but also allows insurers to attract new customers through innovative channels. Furthermore, as emerging risks like climate change and cybersecurity threats become more prevalent, the need for insurers to adopt a proactive risk management stance becomes imperative. Hexaware empowers C&S insurers to become data-led by leveraging advanced analytics, enabling them to identify trends and opportunities in real-time. Additionally, our pricing transformation captures corporate intellectual property, ensuring consistent performance while helping insurers maintain regulatory compliance and enhance their reputation in response to ESG-related pressures. 

One of the significant challenges commercial and specialty insurers encounter is the need to optimize their operational efficiency in a rapidly changing environment. Hexaware helps tackle this challenge through its transformative underwriting processes. By automating routine tasks, Hexaware optimizes staff capacity, allowing underwriters to focus on higher-value activities. This transformation is supported by flexible architectural approaches that enhance business agility and resilience, ensuring stability amidst global economic uncertainties. Moreover, Hexaware’s solutions streamline operations by integrating AI and automation, which improves workflows, reduces costs, and boosts productivity across underwriting, claims, and servicing functions. The modular and scalable nature of our platforms enables insurers to adapt quickly to market changes, significantly reducing their go-to-market time. 

Commercial and Specialty insurers often find it difficult to achieve a balance between delivering exceptional customer experiences and maintaining operational efficiency. Hexaware empowers insurers to harness data for informed decision-making, enabling them to deliver actionable insights that enhance customer engagement. Our digital transformation strategies lead to personalized services and innovative product offerings that cater to evolving customer needs. Additionally, Hexaware focuses on superior service delivery through our digital distribution model, ensuring faster and more efficient responses to customer demands. This approach ultimately fosters a more satisfying customer experience, allowing insurers to build stronger relationships with their clients. 

Commercial and Specialty Insurance Solutions for:

Commercial and Specialty Insurance Capabilities

Generative AI is transforming commercial insurance by automating risk assessment, underwriting, and claims processing. Hexaware’s AI solutions enhance decision-making accuracy, reduce processing times, and personalize customer experiences. This technology also identifies emerging risks and opportunities, helping commercial and specialty insurers stay competitive in a dynamic market.  

Hexaware’s data and analytics services empower insurers to harness the full potential of their data. By leveraging advanced analytics, AI, and machine learning, insurers can gain actionable insights, predict trends, and make informed decisions that drive growth and competitive advantage. 

Hexaware’s underwriting transformation focuses on digitizing and automating underwriting processes. This includes leveraging AI and machine learning to enhance risk evaluation and decision-making. The transformation aims to increase efficiency, reduce errors, and improve the overall speed and quality of underwriting decisions.

Hexaware helps you build a robust Underwriting Workbench through a systematic approach and a clear roadmap. From evaluating your current tech stack to defining the target architecture, we prioritize high-value components to streamline processes. Our experts customize the roadmap to integrate all technologies, assess tech options, and establish a program plan with early underwriter buy-in to ensure successful implementation. 

Hexaware’s core system replacement services modernize legacy systems, enhancing operational efficiency and agility. By integrating advanced technologies like cloud computing and microservices, insurers can improve scalability, reduce costs, and accelerate time-to-market for new products and services.

Hexaware’s pricing transformation solutions leverage data analytics and AI to optimize pricing strategies. This approach ensures accurate risk assessment, competitive pricing, and regulatory compliance. By capturing corporate intellectual property and enabling real-time pricing adjustments, insurers can enhance profitability and market responsiveness. 

Hexaware supports the Future at Lloyd’s initiative, particularly Blueprint Two, which aims to digitize the Lloyd’s market. Their solutions facilitate seamless digital interactions, data sharing, and process automation, driving efficiency and innovation across the market.

Hexaware enhances the broker and agent experience by providing digital tools and platforms that streamline interactions, improve service delivery, and enhance satisfaction. By automating routine tasks and providing real-time insights, brokers and agents can focus on building stronger client relationships and driving business growth. 

Tools, Accelerators, and Ways of Working

Bionic Insurance-in-a-Box Solution 

Hexaware utilizes bionic principles to help insurance carriers revamp their underwriting, claims, servicing, billing, and distribution functions. Our insurance-in-a-box solutions for commercial and specialty lines leverage dynamic digital platforms within an agile ecosystem to build (re)insurance operations from scratch. This modular solution is designed to deliver a sustainable competitive edge, significantly reduce go-to-market time, and enable insurers to quickly adapt to market changes and meet customer needs. 

AI-First Approach  

Hexaware’s AI-first solutions are tailored for the specialty and commercial lines of business, delivering impactful outcomes and significant business results. Our accelerator-led approach, featuring demo-ready AI platforms and pre-built AI/ML models, ensures rapid deployment and measurable benefits. From customer insights and intelligent risk management to MLOps and data science pods, our solutions are designed to drive tangible success in the insurance industry.

Data-Led Solutions 

Hexaware’s data-led solutions harness the power of data to create sustainable business advantages by enabling better business decisions, embedding intelligence into workflows, and executing operations efficiently. With deep domain expertise, these solutions focus on digital transformation, integrating data analytics, and optimizing digital operations. This approach accelerates speed to insights and outcomes, driving value creation and fostering agility in a competitive landscape. 

Agentic AI  

Hexaware’s agentic AI platform for insurance is a powerful solution that encompasses a diverse array of business and IT AI agents. This advanced AI consulting platform is designed to support operations staff in critical areas such as underwriting, claims processing, and customer servicing. By leveraging multiple Mega and Micro AI agents, the platform enhances operational efficiency, streamlines straight-through processing (STP), and significantly improves the overall customer experience. 

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Commercial & Specialty Team Leaders

Sandesh Shetti

Sandesh Shetti

Commercial & Specialty Leader

Stephen Darko

Stephen Darko

Commercial & Specialty Expert

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