Hexaware’ s Service Marketplace is designed to offer administration and IT application support and maintenance as a Service in the form of commoditized comprehensive service catalog. This platform embraces automation which resonates with Hexaware’ s philosophy to shrink the overall IT cost of its customers through automation.
Service management offerings include:
- Prompt and timely request fulfilment and uninterrupted service
- 24×7 Support for ServiceNow administration
- Complete visibility into service levels as well as cost of delivery
- Optimal resource utilization and cost
- Management of demand spikes
