FAQs
The Hexaware Customer Advisory Board program is a strategic initiative designed to gather valuable insights, feedback, and ideas from a select group of our most valued clients. By forming a Customer Advisory Board, we aim to collaborate closely with our customers to co-create solutions and enhance their overall experience with our platforms/services.
Joining the Customer Advisory Board offers numerous benefits. It provides an exclusive platform for clients to have a direct impact on our product roadmap, service improvements, and future business strategies. Members gain early access to new features, industry insights, networking opportunities with other thought leaders, and the chance to shape the direction of our offerings.
We understand that our clients have busy schedules. The time commitment for customer advisory board members is typically 3 in-person meetings over 16 months. Each meeting generally lasts one and a half working days, and we strive to make these sessions as efficient and productive as possible. The face-to-face meetings will be followed by off-conference experience in the evening; hence the typical time commitment is approximately 6 days in person over 16 months(including travel time). In addition to the on-site meeting requirement, there may be additional brief preparation time required (30-minute telephone calls) and the use of teleconference calls to address specific focus items before and after the meetings. Members who are part of subcommittees will be committing to a short 3-call sprint which will be organized based on member availability.
Hexaware Customer Advisory Board members are selected based on their expertise, engagement with our platforms/services, and their willingness to actively participate in constructive discussions. We aim to have a diverse representation of industries, geographies, and company sizes to ensure a well-rounded and inclusive perspective.
Clients who are interested in joining the Hexaware Customer Advisory Board can express their interest through our dedicated Customer Advisory Board application process. This involves submitting their details, sharing their motivations for participation, and highlighting their potential contributions to the group.
No, there are no financial costs associated with becoming a member of the Customer Advisory Board. Participation is entirely voluntary and is offered as an opportunity for our valued clients to collaborate and share their insights.
Yes, Customer Advisory Board members gain a competitive advantage by having an insider’s view of upcoming developments and the chance to influence decisions that directly impact their business. Additionally, collaborating with industry peers in the board can foster valuable relationships and shared learnings.
The Customer Advisory Board program typically holds meetings once every four months, though occasional ad-hoc meetings or virtual discussions may be scheduled to address urgent matters or gather timely feedback.
We take data privacy and confidentiality seriously. All information shared during Customer Advisory Board meetings is treated with the utmost confidentiality, and we implement secure communication channels to safeguard sensitive information.
The insights and feedback from the Customer Advisory Board hold significant weight in our decision-making processes. We provide regular updates to Customer Advisory Board members about the outcomes of their input and share how it has influenced our strategies, product roadmap, and service enhancements.
Because a primary purpose of the Customer Advisory Board is to extend and deepen relationships with individual executives, we generally do not allow members to assign or rotate their participation. However, a Customer Advisory Board member can nominate a substitute from their organization at a similar level of seniority to attend a Customer Advisory Board meeting with the prior approval of the Customer Advisory Board Executive Sponsor.
While we aim to keep the Customer Advisory Board group focused and manageable, there is no strict limit on the number of members. The exact size of the Customer Advisory Board may vary depending on the dynamics and requirements of the program.
The term for Customer Advisory Board membership typically lasts for two years, but members can be invited to continue their participation in subsequent terms based on their active engagement and contributions.
If a member wishes to discontinue their participation in the Customer Advisory Board program, they can inform their designated point of contact within our organization, and their request will be promptly processed.
Yes, in addition to the exclusive insights and networking opportunities, Customer Advisory Board members may receive special invitations to industry events, access to beta programs, and other unique benefits as a token of appreciation for their valuable contributions.
Customer Advisory Board members receive regular communication through emails, newsletters, and updates on our online portal, which keeps them informed about upcoming meetings, agendas, and any other pertinent updates related to the Customer Advisory Board program.
Absolutely, we encourage collaboration and networking among Customer Advisory Board members. While formal meetings are essential, fostering relationships outside of these sessions can lead to valuable exchanges of ideas and best practices.
For any additional information or inquiries about the Customer Advisory Board program, clients can reach out to our designated Customer Advisory Board coordinator, or the Marketing team. They will be more than happy to assist and provide further details.