14:00 BST | 09:00 EDT
Director -Transformation for Financial and Distribution Services, IATA
Branding & CX Expert, Virgin America Founding Team, Former Global Head of Digital for Virgin Group
Ravi Chander KVP
Practice Head – Global Travel and Transportation, Hexaware Technologies
IATA has forecasted passenger numbers to reach 8.2 billion by 2037. These rising numbers have sparked an increasing demand for personalized experiences and superior passenger services. Besides, SITA’s 2019 Passenger IT Insights research has marked the three points with contrast in satisfaction between tech-enabled passengers and those who relied on face-to-face service – during dwell time (+5.8%), while boarding the aircraft (+8.1%), and when collecting luggage (+8.6%). Digital transformation in airline industry is key to address the needs of the new-age customers.
View this on-demand webinar to explore:
Watch this webinar from IATA and Hexaware to learn how the travel industry is personalizing the customer journey by creating digital touchpoints.
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