Customer Experience Transformation
Chief Digital Officer at Jefferson University and Jefferson Health
Chief Digital Officer EVP for Technical Innovation and Consumer Experience at Jefferson University and Jefferson Health.
Senior analyst at Forrester
Senior analyst at Forrester, serving application development and delivery professionals. Her research focuses on how healthcare organizations can leverage technology to become more customer obsessed and engage healthcare customers in new and innovative ways. Her areas of focus include virtual care, patient and member experience, analytics, population health and value-based care.
Principal analyst at Forrester
Principal analyst at Forrester, serving customer experience (CX) professionals. His research covers B2B customer experience, employee enablement and customer experience consultancies. As part of his work on B2B CX, TJ leads Forrester’s research on customer success management and helps create Forrester’s B2B Tech CX Index.
We cordially invite you to be a part of the Patient Engagement Conference 2020 – a gathering of Business and Technology leaders from Healthcare and Life Sciences on Thursday, February 13 in New Jersey.
At this summit, our team will talk about the ‘art’ of building technology solutions that have customer centricity and automation at their core, leveraging Salesforce technologies.
Pharma companies are continuing to increase their focus on engaging with patients. As a result, patient engagement that breaks down silos created by multiple and disparate systems is becoming a priority. R&D and Medical Affairs teams are working towards improving outcomes and developing innovative means for interventions based on real world data. However, the data available is fragmented as pharma companies are yet to provide a unified way to engage patients after obtaining patient consent.
At the event, we assemble a team of industry-leading experts to discuss and debate the challenges around scaling patient engagement in pharma companies.
Key topics of the discussion would include:
For more information please contact Mohit Markanda at: Mohit.Markanda@ns-mediagroup.com
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