18th Annual CCW Conference & Expo 2017

Digital channels are becoming the communication of choice for millennials and GenX customers. With millennials set to become the next vital subset of the customer universe, the shift has already begun with customers expecting organizations to interact, engage with, and guide them at the time they want and through the media they prefer.

Virtual Assistants, Chat bots, self-help customer service channels are a hot topic today and the call center industry is witnessing a major metamorphosis. The ubiquitous social media eye is gradually becoming a diet for existence. These multiple channels have a colossal potential to revolutionize customer experience by creating an omni-channel digital rendezvous.

Come witness the disruption. Hexaware is a proud Premium Sponsor at the 18th Annual CCW Conference & Expo 2017, at The Mirage, Las Vegas. Visit us at BOOTH #1225

Learn how disruptive interventions like Robotic Automation, AI and Machine Learning are redefining the customer service strategies. Save significant cost, improve end user engagement and earn an opportunity to transform your contact centers from cost centers to revenue centers.

Hexaware in Action –

Session	Topic	Schedule	Speaker
Roundtable Discussion	Bringing Digital Innovations to your Call Centers: Megatrends in Tomorrow’s Digital World of Customer Experience	Wed, June 28 11:50 AM to 12:30 PM	Ravi Sarkar, Head of Digital Innovation & Products Hexaware Technologies
Conference Track	Millennials- How to Retain and Cultivate the Best of Breed?	Wed, June 28 11:50 AM to 12:30 PM	Bennet Kumar, Head of Business Process Services, North America
	TECHNOLOGY: Stay at the Forefront of Technology Changes and Take Pride in your Workforce	Wed, June 28 3:00 PM – 3:40 PM
	Develop Engaging Brand Storytelling Strategies across Multiple Media Platforms	Thu, June 29 2:10 PM – 2:50 PM	Ravi Sarkar, Head of Digital Innovation & Products Hexaware Technologies
	ANALYTICS: Innovative Tools for Mining Customer Insights	Thu, June 29 3:00 PM – 3:40 PM
CLOSING KEYNOTE	An Outside in Customer Experience Strategy for a Brave New World	Thu, June 29 4:20 PM-5:00 PM	Milan Bhatt,SVP & Global Head – Healthcare & Insurance

Event Website – CallCenterWeek

Click here to meet our Call Center Transformation Team at the event.