Empowering Customers, Employees and Communities to Manage Uncertainty

The Covid-19 pandemic has created climes of uncertainty that has far-reaching implications on how businesses work and navigate change. Our primary focus at Hexaware is on working proactively to support our customers, employees and communities through these trying times, both in the near term as the world adapts to the new realities as well as the long term helping them create sustainable roadmaps for the future.

We are leveraging technology innovation to help businesses deliver uninterrupted services to our customers globally with high levels of productivity, engagement and commitment. We have ensured employees get to balance social distancing and safety needs with productivity parameters. And as the organization unites as one to tackle this global challenge we are dedicated to keeping our communities safe, connected and informed with tangible actions for personal growth and positive change.

For Employees

  • Work From Anywhere

    • A hands-on BCP team to manage mode of operations
    • Work from Home initiation for maximum employees
    • Dedicated infrastructure support team
    • Global Service Desk to support project teams in case of connectivity challenges

  • Health & Safety

    • Complete prohibition of travel or through hot zones
    • Practicing self-hygiene to ensure safety of self and others
    • Avoiding social gatherings like meetings, weddings, birthday parties, etc.
    • Setting up Hexaware health & well-being partner for employees needing emergency assistance
    • Abiding by the latest Government updates
    • Manager/ASDM/Unit Head and HRBP for ready guidance
    • Timely communication through mailers stating Dos and Don’ts for employees
    • A dedicated Covid 19 Medical Advisory Helpline in association with Marsh

  • Well Being

    • Leadership Lantern Series where leaders share valuable lessons, tips, insights that helps Hexawarians stay motivated, be productive and rise as one to tackle the Covid-19 challenge
    • One-on-one counselling sessions to help employees cope with anxiety during lockdown
    • Webinars to support employees with work-life balance while working from home
    • FamJam weekends – a Hexaware family fun series to increase employee engagement
    • Hackathons – enabling employees to contribute more to the company’s strategic direction
    • Webinars to help employees manage their finances better in this phase of uncertainty
    • HexaShot Contests where employees upload their work from home pictures to stay connected

For Customers

While working with our customers, we have established the following principles

  • Put the relationship before the contract
  • Act first in the interests of our customers, discuss commercial impacts later
  • Over-communicate and be transparent about our challenges
  • Remember that the crisis will eventually pass, but the relationships will last forever

 

For Communities

  • Adhering to social distancing to combat this pandemic in our society
  • CSR initiative, distributed dry rations (18000 meals) to migrant workers in Pune and to 3415 families from 429 villages in Tamil Nadu, Andhra Pradesh, Orissa, Rajasthan and Maharashtra in India. Also donated 42000 masks to Chennai hospitals, police and sanitary workers
  • KareRing: Launched a free software and solution and mobile app for quarantine zone care management. It enables institutions to provide timely care management to those in quarantine

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