Maximizing Business Value with Enhanced Customer Experiences – A Tesco Testimony

Tesco, a leading retail giant in the UK and Europe with more than 3000 stores, has always focused on delivering the best customer experience to stay ahead of the curve. Therefore, it’s imperative that any software deployed at the store is quality assured and scalable to keep pace with growing needs. Software testing in retail is a vital cog in the wheel for ensuring engaging customer journeys. 

Hexaware has been Tesco’s steadfast technology partner for 11+ years, providing quality engineering, assurance, and support from the ground up. 

Hear from Murali Mohan Chakravarthy, Head of Software Development at Tesco, on how Hexaware brought flexibility, agility, and effectiveness to the table during the journey. Also, discover how Tesco had an excellent run during the Christmas season in 2023 with remarkable business benefits, as listed below. 
 

• 99.5% store availability 
• 90% SLA for every ticket priced 
• 80% Mean Time To Resolution (MTTR)